Citizens’ Service Bureau
The Citizens’ Service Bureau (CSB) is the City of St. Louis’s clearinghouse for day-to-day city service issues. Call CSB for issues with the following:
- Air Pollution
- Disability Issues
- Disaster Preparedness
- Fire Safety Issues
- Food Establishment Issues
- Inspections (Commercial and Residential)
- Parking Meters
- Recreation Centers
- Street and Alley Issues
- Street Lighting
- Traffic Signals
- Trash, Debris, and Recycling
- Weeds and High Grass
When you go to the CSB website to report an issue, the first step is to select from one of the above categories. You’ll then provide an address or location of the issue and some additional information about the issue. You will also have the opportunity to upload photos or supporting documents and optionally leave your contact information if you would like to be contacted. Finally, a service request number and resolution date will be issued.
For those who prefer to use the telephone, CSB can be reached at (314) 622-4800. You may have to follow a series of prompts to get your service request headed in the right direction. The CSB phone line is available Monday through Friday, 8am–5pm.
If you’re more technologically savvy, a great way to report problems to CSB is via Twitter. Snap a picture with your smartphone and compose a tweet containing the address and a brief description of the problem and send it to @stlcsb. They will reply with a service request number.
The vast majority of issues with city services can be handled by CSB, and when they can’t help you directly they will help you find the right department to ask. When in doubt, start with the Citizens’ Service Bureau.
Neighborhood Improvement Specialists
The Neighborhood Improvement Specialist serves as a liaison between residents and city services when a more intensive process is required. Neighborhood Improvement Specialists (also known as NISs, NSOs, or Neighborhood Stabilization Officers) work with the Problem Properties Unit of the St. Louis Police Department to abate ongoing nuisances, communicate with elected officials, and travel their assigned wards proactively pursuing problems.
The following NISs are assigned to the Dutchtown area as of this writing:
- Ward 9 & Ward 20 NIS Barb Potts
PottsB@stlouis-mo.gov • (314) 657-1370
- Ward 11 & Ward 13 NIS Kathryn Woodard
WoodardK@stlouis-mo.gov • (314) 657-1355
- Ward 25 NIS Christian Saller
SallerC@stlouis-mo.gov • (314) 657-1375
Neighborhood and Business Associations
A number of organizations in the Dutchtown area serve to bring residents together, improve quality of life in the area, and promote neighborhood businesses.
- Dutchtown West Neighborhood Association
- Gravois Park Neighborhood Association
- Marine Villa Neighborhood Association
- Mount Pleasant Neighborhood Association
Other Neighborhood Organizations
- Cherokee Street Community Improvement District
- Chippewa Broadway Business Association
- DT2 • Downtown Dutchtown
- Dutchtown Community Improvement District
- Dutchtown South Community Corporation
Neighborhood Associations Around Dutchtown
- Better Bevo Now Neighborhood Association
- Benton Park West Neighborhood Association
- Carondelet Community Betterment Foundation
- Holly Hills Improvement Association
- Tower Grove South Neighborhood Association
St. Louis Board of Aldermen
- Ward 25 Alderman Shane Cohn
CohnS@stlouis-mo.gov • (314) 622-3287
Serving the northwest, central, and southern portions of Dutchtown
- Ward 20 Alderwoman Cara Spencer
SpencerC@stlouis-mo.gov • (314) 622-3287
Serving the northeast portion of Dutchtown and all of Gravois Park
- Ward 9 Alderman Dan Guenther
GuentherD@stlouis-mo.gov • (314) 622-3287
Serving Marine Villa and Mount Pleasant
- Ward 13 Alderwoman Beth Murphy
MurphyB@stlouis-mo.gov • (314) 589-6836
Serving the southwestern tip of Dutchtown
- Ward 11 Alderwoman Sarah Martin
MartinS@stlouis-mo.gov • (314) 622-3287
Serving the southern end of Mount Pleasant
Unsure of which ward you’re in? Look up your address on the City’s website.
Missouri House & Senate
- District 81 State Rep. Steve Butz: serving the majority of Dutchtown
- District 80 State Rep. Peter Meredith: serving the northwest portion of Dutchtown
- District 78 State Rep. Rasheen Aldridge: serving the northeast portion of Dutchtown
- Find your State Representative on Missouri’s website
- District 5 Senator Jamilah Nasheed: serving all of Dutchtown
United States House of Representatives & Senate
St. Louis Metropolitan Police Department
The St. Louis Metropolitan Police Department‘s First and Third Districts serve the Dutchtown area.
Call 911, or (314) 231-1212 for non-emergencies. When in doubt, call 911.
If you’re calling to report an ongoing nuisance, please make sure to use the correct address of the nuisance property — nuisance reports are tracked by address, and correct information helps NISs and the Problem Properties Unit to build cases against the property owner or residents.
The First District covers the southern and western areas of Dutchtown. The district lies south of Chippewa west of Grand, and south of Meramec east of Grand
Contact First District Commander Capt. Donnell Moore at the South Patrol Division by calling (314) 444-0100.
The Third District covers the northeastern portion of Dutchtown, specifically the area north of Meramec and east of Grand.
Third District Commander Captain Ryan Cousins can be reached at the Central Patrol Division at (314) 444-2500.
St. Louis Fire Department
Call 911 for service or 314-533-3406 for general questions. Call the general line if you need to request a smoke detector. Less urgent fire safety issues can be reported to the Citizens’ Service Bureau at (314) 622-4800.
- Billing: (314) 622-4179
- Open hydrants or running water: (314) 771-4880
- Customer service: (314) 771-2255
- Billing: (314) 622-4179
- Customer service (CSB): (314) 622-4800
Ameren Missouri (Electric)
- Billing: (866) 268-3729
- Downed power lines: (800) 552-7583
- Customer service: (800) 552-7583
Spire Energy (Natural Gas)
- Billing: (800) 887-4173
- Report a gas leak: 911 or (800) 887-4173
- Customer service: (800) 887-4173
- Billing: (866) 281-5737
- Customer service: (314) 768-6260
Is there something missing from our guide to neighborhood and city resources? Please let us know and we’ll try to help you find what you need and add it to our list here.