Citizens’ Service Bureau

The Citizens’ Service Bureau (CSB) is the City of St. Louis’s clearinghouse for day-to-day city service issues. Call CSB for issues with the following:

  • Air Pollution
  • Animals
  • Disability Issues
  • Disaster Preparedness
  • Discrimination
  • Fire Safety Issues
  • Food Establishment Issues
  • Graffiti
  • Inspections (Commercial and Residential)
  • Parking Meters
  • Parks
  • Recreation Centers
  • Street and Alley Issues
  • Street Lighting
  • Traffic Signals
  • Trash, Debris, and Recycling
  • Trees
  • Vehicles
  • Water
  • Weeds and High Grass

When you go to the CSB website to report an issue to CSB, the first step is to select from one of the above categories. You’ll then provide an address or location of the issue and some additional information about the issue. You will also have the opportunity to upload photos or supporting documents and optionally leave your contact information if you would like to be contacted. Finally, a service request number and resolution date will be issued.

For those who prefer to use the telephone, CSB can be reached at (314) 622-4800. You may have to follow a series of prompts to get your service request headed in the right direction. The CSB phone line is available Monday through Friday, 8am–5pm.

If you’re more technologically savvy, a great way to report problems to CSB is via Twitter. Snap a picture with your smartphone and compose a tweet containing the address and a brief description of the problem and send it to @stlcsb and they will reply with a service request number.

The vast majority of issues with city services can be handled by CSB, and when they can’t help you directly they will help you find the right department to ask. When in doubt, start with the Citizens’ Service Bureau.

Neighborhood Improvement Specialists

The Neighborhood Improvement Specialist serves as a liaison between residents and city services when a more intensive process is required. Neighborhood Improvement Specialists (also known as NISs, NSOs, or Neighborhood Stabilization Officers) work with the Problem Properties Unit of the St. Louis Police Department to abate ongoing nuisances, communicate with elected officials, and travel their assigned wards proactively pursuing problems.

The following NISs are assigned to the Dutchtown area as of this writing:

Neighborhood and Business Associations

A number of organizations in the Dutchtown area serve to bring residents together, improve quality of life in the area, and promote neighborhood businesses.

Neighborhood Associations

Business Associations and Community Development Organizations

Neighborhood Associations Around Dutchtown

Elected Officials

Aldermanic ward map of the Dutchtown area.
Aldermanic wards in Dutchtown.

St. Louis Board of Aldermen

Unsure of which ward you’re in? Look up your address on the City’s website.

Missouri House & Senate

United States House of Representatives & Senate

Emergency Services

Map of SLMPD Districts in Dutchtown.
Police Districts in Dutchtown.

St. Louis Metropolitan Police Department

Call 911, or (314) 231-1212 for non-emergencies. When in doubt, call 911. If you’re calling to report an ongoing nuisance, please make sure to use the correct address of the nuisance property — nuisance reports are tracked by address, and correct information helps NISs and the Problem Properties Unit to build cases against the property owner or residents.

  • District 1: south of Chippewa west of Grand and south of Meramec east of Grand
  • District 3: north of Meramec and east of Grand

St. Louis Fire Department

Call 911 for service or 314-533-3406 for general questions. Call the general line if you need to request a smoke detector. Less urgent fire safety issues can be reported to the Citizens’ Service Bureau at (314) 622-4800.

Utilities

City of St. Louis Water Division

  • Billing: (314) 622-4179
  • Open hydrants or running water: (314) 771-4880
  • Customer service: (314) 771-2255

City of St. Louis Refuse Division

  • Billing: (314) 622-4179
  • Customer service (CSB): (314) 622-4800

Ameren Missouri (Electric)

  • Billing: (866) 268-3729
  • Downed power lines: (800) 552-7583
  • Customer service: (800) 552-7583

Spire Energy (Natural Gas)

  • Billing: (800) 887-4173
  • Report a gas leak: 911 or (800) 887-4173
  • Customer service: (800) 887-4173

Metropolitan Sewer District

  • Billing: (866) 281-5737
  • Customer service: (314) 768-6260

Is there something missing from our guide to neighborhood and city resources? Please let us know and we’ll try to help you find what you need and add it to our list here.